YG777 NBI Cybercrime Complaint: Evidence to Keep and Steps to File
Stop sending money, save every screen and receipt, write a dated timeline, then take your complaint to the NBI Cybercrime Division.
Key facts and contents
- Step 1
- Stop paying and secure your accounts
- Step 2
- Save the evidence before it disappears
- Step 3
- Write a dated timeline
- Step 4
- Gather your identity papers
- Step 5
- Take it to the NBI Cybercrime Division
- Step 6
- Report the site to the hotline too
If you lost money to an online gaming site, an NBI cybercrime complaint is the formal route, and the quality of your evidence decides how far it goes. Do the first two steps today: every day a screenshot goes uncaptured is a day the page can change or vanish. This page is one part of the wider how an online gaming license works in the Philippines, so read it alongside who may lawfully take bets.
The law behind the complaint is Republic Act No. 10175, the Cybercrime Prevention Act, approved on 12 September 2012. Its Section 10 says the NBI and the PNP “shall be responsible for the efficient and effective law enforcement” of the Act. On nbi.gov.ph the NBI lists a Cybercrime division among its specialised divisions.
The steps to file an NBI cybercrime complaint
- Stop sending money, change the passwords on your wallet, bank and e-mail, and tell your bank or wallet provider what happened.
- Capture screenshots of the site, your account page, chats and each deposit receipt, with the address bar visible.
- Write a dated timeline: date, time, amount, payment channel and the account name that received each payment.
- Gather a valid government ID and the statements that show the payments leaving your account.
- Contact the NBI Cybercrime Division through the contact page on nbi.gov.ph, hand over your evidence and keep the reference you are given.
- Call the 1326 hotline or use the CICC route on the Scam Watch page so the site is also on record with the joint agencies.
Filing channels and office details change, so read the current ones on nbi.gov.ph rather than relying on a copied number.
Evidence to keep
| Evidence | Why it matters | How to capture it |
|---|---|---|
| Site screenshots | Shows what was promised | Full screen with the address bar and clock visible |
| Payment receipts | Proves the money moved | Download from your wallet or bank, not from the site |
| Chat with support | Shows what you were told | Export or screenshot every message |
| Account username and registered number | Ties you to the account | Screenshot the profile page |
| Domain details | Shows how new the address is | Run the lookup described in checking a casino domain’s age |
A named example: a Maya transfer receipt carrying the date, the reference number and the receiving account name is stronger than a screenshot of the site’s own “withdrawal pending” message.
Which offences your case may fall under
The Act lists the offences in Section 4. The ones online gaming scams most often touch are:
- Illegal Access, defined as “access to the whole or any part of a computer system without right”.
- Computer-related Fraud, defined as input, alteration or deletion of computer data, or interference with a system, “causing damage thereby with fraudulent intent”.
- Computer-related Identity Theft, the “intentional acquisition, use, misuse, transfer, possession, alteration or deletion of identifying information belonging to another”.
- Cyber-squatting, the acquisition of a domain name in bad faith to profit or mislead.
Section 8 sets the penalty for the offences in Sections 4(a) and 4(b) at imprisonment of prision mayor or a fine of at least PHP 200,000, up to an amount commensurate with the damage, or both. That penalty falls on the offender, never on you.
Time limits that work in your favour
Section 13 requires a service provider to keep traffic data and subscriber information for a minimum of six months from the date of the transaction. Law enforcement can extend that once for another six months. That gives you a window, so file while your payment is well inside it.
| Window | Length |
|---|---|
| Minimum preservation of traffic data | 6 months from the transaction |
| One-time extension by law enforcement | a further 6 months |
After you file
Check whether the operator appears on the PAGCOR banned list entries, and read what an Anjouan gaming license means here if the site pointed to an offshore licence. You are 21+ and your complaint is a legal right.
FAQ
Which agency takes an online gaming scam complaint?
Republic Act No. 10175 names the National Bureau of Investigation and the Philippine National Police as responsible for enforcing it, and tells both to set up cybercrime units. You can go to either one, and this page covers the NBI route.
How soon should I file?
Quickly. Section 13 of the law requires service providers to preserve traffic data for a minimum of six months from the date of the transaction, so the trail for your payment is best requested while it is in that window.
Pwede ko bang ireklamo kahit galing sa ibang bansa ang site?
Yes, you can still lodge it. The law says authorities should provide for international cooperation, and the NBI decides how far a case can go. Your job is to bring clean evidence.